Frequently Asked Questions

General Questions

What is is the official single-match suites and concert suites website for Mechanics Bank Arena. is designed specifically for premium suite sales (e.g. luxury suites, luxury suite tickets, etc.). This website is operated by Mechanics Bank Arena and powered by SuitePro®.

Am I buying directly from Mechanics Bank Arena?

Yes, the suites listed for sale on this website come from Mechanics Bank Arena directly.

How is my information protected?

Your personally identifiable information and non-personally identifiable information are protected using industry-standard data encryption and security measures. If you provide payment information to purchase a suite, your payment information will be handled in accordance with PCI DSS, the information security standard for protecting credit card data. For more information, please see our Privacy Policy.

Shopping for a Suite

Can I purchase additional tickets (also known as Standing Room Only tickets, or “SROs”) for my suite?

Additional suite tickets or “SRO’s” (Standing Room Only Tickets) may be available for your suite. If available, SROs can be added to your order at the time of purchase, or you may contact your service representative after your purchase to secure any available SROs.

When do I get my tickets after booking a suite?

Following your purchase, a suite service representative will reach out via email to confirm your reservation and ticket delivery method and timing. Please note, there may be a delay between your purchase and ticket delivery. All tickets will be delivered digitally and can be accessed via your phone.

How are my tickets delivered?

All suite tickets and parking passes will be mobile-only. After your purchase, you will be provided with additional instruction to claim your digital tickets.Tickets cannot be printed and must be presented on your mobile phone. It is recommended that you electronically transfer tickets directly to your suite guests to ensure proper access into SNHU Arena.

Will the suite be private to my group?

Yes. All suites listed on are fully private.

Are suites ADA accessible?

Yes. All suites, loge boxes, and club spaces are ADA accessible.


What forms of payment are accepted?

Acceptable forms of payment on include all major credit cards like Visa, Mastercard, American Express, and Discover.

Is payment required in full?

Payment in full is required upon booking in order to secure a suite.

Are there any additional fees?

The price you see is the price you pay. In-suite catering may be an additional expense if it is not included with your booking. The cost of in-suite catering can vary widely; please connect with your service representative to see a copy of the suites catering menu for exact costs.

Refund Policy

Can I cancel my suite reservation?

No. All suite sales are final. For more information on rescheduled events or canceled events, see below.

What if my event is postponed/rescheduled?

Should an event be postponed, your suite tickets will be valid for the rescheduled event.

What if my event is canceled?

If the event is canceled, a refund will be issued to the purchaser.

Planning Your Premium Experience

How and when do I order catering?

Following your purchase, your suite representative will provide you with a copy of the suite catering menu along with order instructions. Advanced catering orders are typically due 1-2 weeks prior to an event. Food/drink can also be ordered from your suite during your event.

Please note the Event Day Menu will offer more limited selections.

Am I required to purchase catering?

No. In-suite catering is not required to purchase and there is no catering minimum. Guests can also purchase food and beverage individually from general concessions and bring these items back to the suite. Outside food and beverage is not permitted.

How much does catering typically cost?

Exact costs will be provided in the catering menu. Packages are set based on type of food and beverage - i.e., individual items vs. packages. - and number of people.

What is the child ticket policy for suites?

Children two (2) years of age and under do not require a separate ticket for admission into Mechanics Bank Arena. Suites can provide a welcomed private and secure space for families attending an event with younger children.

What am I permitted to bring into the suite (and Mechanics Bank Arena)?

Mechanics Bank Arena adheres to a Clear Bag policy. More information found here.

Event Day Questions

Where do I park?

Your suite may include parking passes valid in the premium lots surrounding the arena. You will be provided with details on where and how to park following your suite purchase. Similar to your tickets, parking passes will be delivered digitally via Account Manager. For more information, please contact a member of the Mechanics Bank Arena suites team.

When does my suite open?

Arena entrances open 90 minutes prior to an event. You will have access to your suite upon entry.

Can I order food/beverage from the suite during the event?

Yes. Each suite is serviced by an attendant. In-game food and drink orders can be placed via your attendant. An Event Day menu will be available in your suite. The Event Day menu offers a limited menu of gameday fare including drinks (water, soft drinks, beer, wine and liquor). In-suite catering items are served in group portions, not individually. Please make your suite representative aware of your intent to purchase food and beverage if you would like to place an order in advance.

Should I tip our suite attendant?

While it is not required, gratuity is customary and greatly appreciated.

Still have questions?

Reach out and a Mechanics Bank Arena representative will be happy to assist you